Quality Coordinator

  • Drive a culture of quality and client service excellence
  • Have the ideal work-life balance while making a difference
  • Part-time 0.8 EFT ongoing position with a respectable Not-For-Profit

The Opportunity:

As the Quality Coordinator at Windana, you will play an essential role, driving service excellence. You will lead the accreditation and registration audit requirements. Importantly you will ensure that our systems of feedback, training, and continuous quality improvement deliver the highest standards of client care and service delivery. With your passion for quality and your talent to engage, lead and influence, you will be lift quality improvement to a whole new level.

You will have a bachelor’s degree tertiary qualification relevant to  AOD,  health or community services sector and experience in quality auditing within those sectors. Essential to your success will be your strong attention to detail, organisation skills and perseverance to see a job completed to the highest standards.

We offer great salary and conditions (including salary packaging, which may increase your take-home pay). You will be able to work from home as well as from our office conveniently located in St Kilda (pending restrictions). Most importantly, we offer meaningful work that positively impacts people’s lives and the community.

The Program:

The Quality coordinator reports to the People and Culture Manager and is a pivotal role in the People and Culture team. As a team, we enable the Windana service areas to deliver a high-quality service to clients. We provide advice to Windana employees across the full employment lifecycle with a view to continuously improve on the employee experience and quality improvement. We partner with managers to enable them to build strong teams. We have responsibility for recruitment and selection, onboarding, job evaluation, learning and development, employee relations, safety and engagement, and quality compliance and accreditation.

Application process:

If you are interested, please see the Position Description PD Quality Coordinator September 2021.docx  for more information on the role and the selection criteria.

To apply, send your current resume with a cover letter expressing why you are interested in this role at Windana to

Applications close:

Friday 24th of September 2021 at 5:00 pm


If you have any queries, please contact People & Culture Consultant via email at

Additional Information:

We are committed to child safety and are a Child Safe organisation.  A valid Working with Children Check is mandatory for this position, and a police check will be administered for preferred candidates. A current full Victorian Driver’s license is essential for this role.

We value diversity and are committed to creating an inclusive workplace culture. We encourage people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.