Getting help

If you are seeking help for yourself, a family member or someone you know there are a number of ways to get help and information:

  • call an ambulance or go to hospital if it is an emergency
  • contact Directline who can provide information on treatment services across Victoria 1800 888 236
  • go to your GP/doctor for advice and or to get a referral
  • contact Windana directly to discuss treatment options on 9529 7955
  • there may be a waiting list for face to face services in which case you can access 24/7 online counselling services via Turning PointHeadspace (specialised services for youth) or Beyond Blue (for Depression and Anxiety).

Accessing Treatment with Windana

Your local intake team is the first contact for accessing treatment.

In order to access treatment services at Windana or discuss treatment options you need to:

  • Have a conversation with a worker from your local Alcohol and Other Drug Intake Team who will ask you about your current needs and situation (initial screen).
    • This will normally be by telephone, or if you would rather attend in person you can request a face to face appointment.
    • To get the telephone number for your local intake team click here and enter your postcode.
    • Let your intake worker know that you are seeking treatment with Windana.
    • To get an idea of the types of questions you’ll be asked you can do the Self-Completion Form
  • When you have completed the initial screen, the local intake team will forward it to Windana or the relevant treatment service who would be able to offer you an assessment appointment.

Alcohol and Drug Counselling

Direct Line
Tel: 1800 888 236
DirectLine provides 24-hour, 7-day counselling, information and referral service.

You can have a confidential conversation with professional counsellors who are experienced in alcohol and drug-related matters. The service is free and you can remain anonymous.

Turning Point Online Professional Drug and Alcohol Counselling

Tel: 03 8413 8444

Turning Point is a national addiction treatment centre, dedicated to providing high quality, evidence-based treatment to people adversely affected by alcohol, drugs and gambling, integrated with world-leading research and education.


Tel: 1300 224 636

Youth Support Services

Youth Substance Abuse Service (YSAS)

Support and referral for 12 to 21 year olds.
Tel: 1800 458 685


Tel: 1800 650 890

Kids Helpline

Tel: 1800 551 800

Windana Youth Community House (WYCH)
Tel: 03 97676777

Child Safe

Windana is a Child Safe organisation that prioritises the safety of children and young people in its care, and builds child safety into everyday thinking and practice.

What is a Child Safe organisation?

Organisations that provide services or facilities for children (people less than 18 years old) are required by law to implement Child Safe Standards to protect them from harm. All organisations working with children, like Windana, must take steps to prevent abuse and neglect.

Child Safe Standards promote the safety of children by requiring organisations to implement policies to prevent, respond to and report allegations of child abuse.

How do I report concerns about a child’s safety to Windana?

Windana is committed to ensure that children, young people, staff, volunteers, parents and carers feel confident, enabled and supported to safely disclose child safety concerns.

Parents and carers who have concerns about a child’s safety while in a Windana service can contact Windana’s Child Safety Officer on 03 9529 7955.

To read our Child Safety Policy click here. 

Suicidal Thoughts

If you are experiencing thoughts of suicide call the following services for 24-hour, 7-day counselling, information and referral:
Suicide Call Back Service

Tel: 1300 659 467


Tel: 13 11 14


Ambulance Police Fire   000
Ambulance Police Fire (mobile phone)   112