COVID-19 is creating unprecedented challenges for the AOD sector. Windana remains committed to providing the best care and support for our clients. We have reviewed our approach to service delivery in this challenging environment. In response to these challenges, and with the safety of clients and staff our priority, we are implementing some important changes to our services.
This is an evolving situation and this advice may change at any time.
Maryknoll Therapeutic Community (MTC)
MTC continues to operate at reduced capacity to allow for social distancing.
Admissions recommenced the week beginning Mon 5 Oct.
We are currently admitting from the waitlist and not yet taking new referrals due to the high number of people waiting, many of who whom have kept in regular contact throughout lockdown and they are being prioritised.
All admissions are via a residential withdrawal unit that have a COVID safe plan in place, we are not admitting residents straight from the wider community. New admissions where possible will be driven by a health professional from the withdrawal unit. We are admitting from all suburbs and areas of Melbourne & Victoria.
Currently Residents have no leave off-property other than essential appointments. There are no visitors on property other than essential services.
Grampians Therapeutic Community (GTC)
GTC continues to operate at reduced capacity to allow for social distancing. Admissions continue from regional Victoria.
Residents do have leave within regional Victoria – please note leave is to outdoor areas only. There are no visitors on property other than essential services.
Both Residential Rehabilitation Services
Windana follows DHHS COVID screening procedures. On the day of admission all residents are screened including temperature checks.
All staff coming onsite to the TC’s are required to complete COVID screening including a temperature check and wear a mask.
Residents do not wear masks other than certain job functions, such as working in the kitchen and serving food.
Residential Rehabilitation will be accepting new referrals shortly. At this stage there is an approximate wait time of 3+ months, which we acknowledge is very less than ideal.
Withdrawal and Community Services
Windana Withdrawal Services
The Adult residential withdrawal program is admitting to an occupancy of 7 clients in the unit, and our Youth Unit is admitting to an occupancy of 3 to comply with social distancing requirements.
There are no restrictions on geographical locations that clients are coming from, letters to validate purpose of travel can be provided on request. All staff are required to complete COVID screening including a temperature check and wear a surgical mask in accordance with the DHHS guidelines.
Clients are screened for temperature and COVID (cold and flu type) symptoms prior to admission. Client admission is delayed if any symptoms are present, and where indicated, COVID-19 testing is recommended.
There are no visitors to the withdrawal units and limited external providers or staff movement between sites as per the Windana Residential Withdrawal COVID Safe plans.
Non-Residential Withdrawal Services
The Non-Residential Withdrawal Services have moved to a non-face to face model of service delivery. We are delivering client services via phone or digitally. The Non-residential withdrawal nurses are available for secondary consultations to the broader community health and welfare sector. Click here for contact details
The Windana Harm Reduction Practitioner will provide information, education and support per phone or online.
Windana Community Services
Counselling, Care and Recovery Coordination (CRC), Street Project Outreach and Family Program are accepting referrals and delivering client services via phone or online using zoom/facetime/skype type apps as practicable.
Art Therapy Open Studio, Peer Support Group and Therapeutic Community preparation group are suspended until further notice.
Windana Health and Healing will continue to provide services to our people in our residential withdrawal and rehabilitation. Services to the community are suspended until further notice.
SECADA has realigned all counselling and assessment and group sessions to telephone and online services.