Windana COVID-19 Announcement

COVID-19 is creating unprecedented challenges for the AOD sector.  Windana remains committed to providing the best care and support for our clients. We have reviewed our approach to service delivery in this challenging environment. In response to these challenges, and with the safety of clients and staff our priority, we are implementing some important changes to our services.

This is an evolving situation and this advice may change at any time.


Residential Rehabilitation Services

Windana’s Therapeutic Communities (residential rehabilitation) at Maryknoll and Ballarat continue for current residents. New admissions into the Maryknoll and Ballarat are being accepted from existing waitlists. Maryknoll Therapeutic Community is located within the Cardinia shire that has recently been identified as a COVID-19 hotspot. As a result of this, the service has reinstituted restrictions of movement to mitigate risk of COVID-19 infection.


New referrals to both services remain suspended.

Windana is currently supporting over 100 people who are actively waiting for treatment. We will continue to do so via telephone and online individual and group sessions.

We acknowledge that this decision may cause distress for some people. Our intake staff are doing their best during this challenging period and we thank you in advance for your cooperation.


Withdrawal and Community Services

Adult Residential Withdrawal Unit

We are currently accepting admissions to our Adult Residential Withdrawal Unit (St Kilda) and the Youth Residential Community House (WYCH – Dandenong). We have implemented a ‘one client one room protocol’ in accord with infection control advice from DHHS and the Chief Health Officer.

We are screening for COVID19 indicators on admission and have an increased focus on monitoring for symptoms of COVID19, infection control practice and social distancing. There are restrictions to visitors to the withdrawal sites and program outings.


Non-Residential Withdrawal Services

The Non-Residential Withdrawal Services have moved to a non-face to face model of service delivery. We are delivering client services via phone or digitally. The Non-residential withdrawal nurses are available for secondary consultations to the broader community health and welfare sector. Click here for contact details

The Windana Harm Reduction Practitioner will provide information, education and support per phone or online.


Windana Community Services

Counselling, Care and Recovery Coordination (CRC), Street Project Outreach and Family Program are accepting referrals and delivering client services via phone or online using zoom/facetime/skype type apps as practicable.

Art Therapy Open Studio, Peer Support Group and Therapeutic Community preparation group are suspended until further notice.

Windana Health and Healing will continue to provide services to our people in our residential withdrawal and rehabilitation. Services to the community are suspended until further notice.

SECADA has realigned all counselling and assessment and group sessions to telephone and online services.