Windana recognises its ethical and legal obligations as an organisation to ensure the confidentiality and privacy of information relating to all relevant stakeholders.

Windana will comply with the Information Privacy Act 2000 associated guidelines and the
Health Records Act 2001.

All client information will be treated as confidential and will be housed and stored in a confidential manner. Client and all related issues are not to be discussed outside Windana in a way that will identify clients concerned. Windana operates within a culture of inquiry and no information will be used to the detriment of a client. Windana clients must be informed of this confidentiality policy before entering a service via the Windana and You Brochure. Any information to be shared with other services will require an Exchange of Information Form to be signed.

Important Links:
Your information – It’s private
Victorian alcohol and other drug client charter
Information – Office of the Health Services Commissioner