Feedback

We welcome all feedback – whether you want to give a compliment, make a complaint, or share a comment. Your feedback ensures the services we provide to our clients and residents are of the highest quality possible.

If you would like us to contact you to discuss your feedback, we will be in touch within three business days of receiving your feedback. If it’s relevant, we will also let you know what actions and changes were put in place to address your feedback.

We are committed to maintaining your privacy and all feedback is treated confidentially.

Ways you can give us feedback

• Complete the form below
• Download and complete our Feedback Form and email it to or mail it to:

Windana Drug and Alcohol Recovery
Att: Quality Coordinator
Level 1, 47 Wellington Street
St Kilda VIC 3182

• Send an email directly to
• Email to speak to our People and Culture team

Feedback Form

* indicated fields you have to complete. All other fields are optional

Other feedback options

If you are unhappy with the outcome of your feedback, you can also contact:

• Health Complaints Commissioner Victoria – 1300 528 113
• Commission for Children and Young People – 1300 782 978 o
• Commissioner for Privacy and Data Protection – 1300 666 444

For further support

If you need further support or are feeling distressed please contact the following support services:

• DirectLine – 1800 888236
• BeyondBlue – 1300 224 636
• Lifeline – 13 11 14