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Website Privacy Statement
Windana recognises our ethical and legal obligations as an organisation to ensure the confidentiality and privacy of information we collect. Windana is bound by laws including the Privacy Act 1988, the Victorian Privacy and Data Protection Act 2014 and the Victorian Health Records Act 2001, to protect client and staff information.
The Website Privacy Statement below explains what information is collected when you visit Windana’s website.
For information about how we handle personal information more generally, please refer to our Windana Privacy and Confidentiality Policy (opens in Prompt Documents).
Information we collect when you use Windana’s website
Web analytics data
We use Google Analytics to track your use of our website. This helps us improve our website to make sure it best meets the needs of visitors.
Google Analytics uses cookies and similar technologies to collect information about your use of our website to create reports about how the website is performing. Google Analytics can collect information including your internet protocol (IP) address, location, device type, operating system, website you came to us from and pages visited. To learn more about the types of data Google Analytics collects – and for general information for visitors of sites that use Google Analytics – visit Google’s ‘Safeguarding your data’ webpage.
You can choose to opt out of having your data collected by Google Analytics. One way to do this is by getting Google’s ‘Google Analytics Opt-Out Browser Add-on’.
We may also track how you use the internal search engine on our website. We collect your search keywords, the search results, and the pages you visited immediately after a search.
Web server logs
Whenever you attempt to access a page on Windana’s website, our web server receives information that it needs to deliver the page to you. This includes information about your computer, including its IP address. This information is temporarily kept in our server logs for the purpose of website maintenance and security.
If you do not want this information to be collected, you should not access Windana’s website. You may still find information about our services by calling Windana on 03 9529 7955.
Online services
We also collect information you choose to send to us via forms on website – including our General Enquiry Contact Us Form and Feedback Form, events and training registration, or when subscribing to receive newsletters.
We collect this information for the purpose of being able to understand your enquiry or request and respond to you as best we can. We will treat your information with respect at all times, following Windana’s Privacy and Confidentiality Policy and relevant laws.
If you choose not to provide us with the information we need to deliver services to you, for example not providing a valid email address or phone number on a General Enquiry form submission, we may not be able to respond to you. If you call us on 03 9529 7955 we will assist you to access our services another way wherever possible.
Links to third party webpages and services
Windana’s website includes links to pages and services provided by third parties. This includes links to crisis and support services, DirectLine, organisations Windana works with in various capacities, and organisations that provide information on alcohol and other drugs and other issues. Where you access links to webpages or services that are not at the windana.org.au domain, you will be leaving Windana’s website, and going to a webpage controlled by a third party. Information collected on those third party webpages will be managed in accordance with the third party’s own privacy policies.
Our website also includes embedded videos hosted on YouTube, which may result in YouTube collecting personal information. Full details are available on Google’s ‘Understanding the basics of privacy on YouTube apps’ webpage.
Information we collect on social media
We use social media including Facebook, LinkedIn, Instagram and X to communicate with the public and with organisations in our sector and beyond. We may collect information posted on social media for the purpose of engaging with and understanding the views of the community. If you prefer not to communicate with us on social media, please contact us in another way.
Disclosure of information
We do not share information about individual website or social media users with any organisation or person outside Windana, except:
- Where the information was collected for a service that is delivered by a third party on our behalf. For example, if you sign up for our newsletter, we will share your email address with Mailchimp.
- For the purpose of an investigation into suspected unlawful activity involving our website (for example, hacking or online fraud).
Access and correction
You may request access to, or correction of, documents that contain your personal information which are in our possession. For information on how to make a request for access or correction, please contact us.
Contact us
For general information, you can contact Windana’s Reception by our General Enquiries Form, by calling 03 9529 7955, by emailing or by visiting 88 Alma Road, St Kilda Victoria. Reception is staffed from 9:00am to 4:30pm Monday to Friday, excluding Public Holidays.
You can also make a formal request to access your personal information by emailing our Privacy Officer at .
Website Privacy Statement.
Windana recognises our ethical and legal obligations as an organisation to ensure the confidentiality and privacy of information we collect. Windana is bound by laws including the Privacy Act 1988, the Victorian Privacy and Data Protection Act 2014 and the Victorian Health Records Act 2001, to protect client and staff information.
The Website Privacy Statement below explains what information is collected when you visit Windana’s website.
For information about how we handle personal information more generally, please refer to our Windana Privacy and Confidentiality Policy (opens in Prompt Documents).
Information we collect when you use Windana’s website
Web analytics data
We use Google Analytics to track your use of our website. This helps us improve our website to make sure it best meets the needs of visitors.
Google Analytics uses cookies and similar technologies to collect information about your use of our website to create reports about how the website is performing. Google Analytics can collect information including your internet protocol (IP) address, location, device type, operating system, website you came to us from and pages visited. To learn more about the types of data Google Analytics collects – and for general information for visitors of sites that use Google Analytics – visit Google’s ‘Safeguarding your data’ webpage.
You can choose to opt out of having your data collected by Google Analytics. One way to do this is by getting Google’s ‘Google Analytics Opt-Out Browser Add-on’.
We may also track how you use the internal search engine on our website. We collect your search keywords, the search results, and the pages you visited immediately after a search.
Web server logs
Whenever you attempt to access a page on Windana’s website, our web server receives information that it needs to deliver the page to you. This includes information about your computer, including its IP address. This information is temporarily kept in our server logs for the purpose of website maintenance and security.
If you do not want this information to be collected, you should not access Windana’s website. You may still find information about our services by calling Windana on 03 9529 7955.
Online services
We also collect information you choose to send to us via forms on website – including our General Enquiry Contact Us Form and Feedback Form, events and training registration, or when subscribing to receive newsletters.
We collect this information for the purpose of being able to understand your enquiry or request and respond to you as best we can. We will treat your information with respect at all times, following Windana’s Privacy and Confidentiality Policy and relevant laws.
If you choose not to provide us with the information we need to deliver services to you, for example not providing a valid email address or phone number on a General Enquiry form submission, we may not be able to respond to you. If you call us on 03 9529 7955 we will assist you to access our services another way wherever possible.
Links to third party webpages and services
Windana’s website includes links to pages and services provided by third parties. This includes links to crisis and support services, DirectLine, organisations Windana works with in various capacities, and organisations that provide information on alcohol and other drugs and other issues. Where you access links to webpages or services that are not at the windana.org.au domain, you will be leaving Windana’s website, and going to a web page controlled by a third party. Information collected on those third party webpages will be managed in accordance with the third party’s own privacy policies.
Our website also includes embedded videos hosted on YouTube, which may result in YouTube collecting personal information. Full details are available on Google’s ‘Understanding the basics of privacy on YouTube apps’ webpage.
Information we collect on social media
We use social media including Facebook, LinkedIn, Instagram and X to communicate with the public and with organisations in our sector and beyond. We may collect information posted on social media for the purpose of engaging with and understanding the views of the community. If you prefer not to communicate with us on social media, please contact us in another way.
Disclosure of information
We do not share information about individual website or social media users with any organisation or person outside Windana, except:
- Where the information was collected for a service that is delivered by a third party on our behalf. For example, if you sign up for our newsletter, we will share your email address with Mailchimp.
- For the purpose of an investigation into suspected unlawful activity involving our website (for example, hacking or online fraud).
Access and correction
You may request access to, or correction of, documents that contain your personal information which are in our possession. For information on how to make a request for access or correction, please contact us.
Contact us
For general information, you can contact Windana’s Reception by our General Enquiries Form, by calling 03 9529 7955, by emailing or by visiting 88 Alma Road, St Kilda Victoria. Reception is staffed from 9:00am to 4:30pm Monday to Friday, excluding Public Holidays.
You can also make a formal request to access your personal information by emailing our Privacy Officer at .
Windana recognises our ethical and legal obligations as an organisation to ensure the confidentiality and privacy of information we collect. Windana is bound by laws including the Privacy Act 1988, the Victorian Privacy and Data Protection Act 2014 and the Victorian Health Records Act 2001, to protect client and staff information.
The Website Privacy Statement below explains what information is collected when you visit Windana’s website.
For information about how we handle personal information more generally, please refer to our Windana Privacy and Confidentiality Policy (opens in Prompt Documents).
Information we collect when you use Windana’s website
Web analytics data
We use Google Analytics to track your use of our website. This helps us improve our website to make sure it best meets the needs of visitors.
Google Analytics uses cookies and similar technologies to collect information about your use of our website to create reports about how the website is performing. Google Analytics can collect information including your internet protocol (IP) address, location, device type, operating system, website you came to us from and pages visited. To learn more about the types of data Google Analytics collects – and for general information for visitors of sites that use Google Analytics – visit Google’s ‘Safeguarding your data’ webpage.
You can choose to opt out of having your data collected by Google Analytics. One way to do this is by getting Google’s ‘Google Analytics Opt-Out Browser Add-on’.
We may also track how you use the internal search engine on our website. We collect your search keywords, the search results, and the pages you visited immediately after a search.
Web server logs
Whenever you attempt to access a page on Windana’s website, our web server receives information that it needs to deliver the page to you. This includes information about your computer, including its IP address. This information is temporarily kept in our server logs for the purpose of website maintenance and security.
If you do not want this information to be collected, you should not access Windana’s website. You may still find information about our services by calling Windana on 03 9529 7955.
Online services
We also collect information you choose to send to us via forms on website – including our General Enquiry Contact Us Form and Feedback Form, events and training registration, or when subscribing to receive newsletters.
We collect this information for the purpose of being able to understand your enquiry or request and respond to you as best we can. We will treat your information with respect at all times, following Windana’s Privacy and Confidentiality Policy and relevant laws.
If you choose not to provide us with the information we need to deliver services to you, for example not providing a valid email address or phone number on a General Enquiry form submission, we may not be able to respond to you. If you call us on 03 9529 7955 we will assist you to access our services another way wherever possible.
Links to third party webpages and services
Windana’s website includes links to pages and services provided by third parties. This includes links to crisis and support services, DirectLine, organisations Windana works with in various capacities, and organisations that provide information on alcohol and other drugs and other issues. Where you access links to webpages or services that are not at the windana.org.au domain, you will be leaving Windana’s website, and going to a webpage controlled by a third party. Information collected on those third party webpages will be managed in accordance with the third party’s own privacy policies.
Our website also includes embedded videos hosted on YouTube, which may result in YouTube collecting personal information. Full details are available on Google’s ‘Understanding the basics of privacy on YouTube apps’ webpage.
Information we collect on social media
We use social media including Facebook, LinkedIn, Instagram and X to communicate with the public and with organisations in our sector and beyond. We may collect information posted on social media for the purpose of engaging with and understanding the views of the community. If you prefer not to communicate with us on social media, please contact us in another way.
Disclosure of information
We do not share information about individual website or social media users with any organisation or person outside Windana, except:
- Where the information was collected for a service that is delivered by a third party on our behalf. For example, if you sign up for our newsletter, we will share your email address with Mailchimp.
- For the purpose of an investigation into suspected unlawful activity involving our website (for example, hacking or online fraud).
Access and correction
You may request access to, or correction of, documents that contain your personal information which are in our possession. For information on how to make a request for access or correction, please contact us.
Contact us
For general information, you can contact Windana’s Reception by our General Enquiries Form, by calling 03 9529 7955, by emailing or by visiting 88 Alma Road, St Kilda Victoria. Reception is staffed from 9:00am to 4:30pm Monday to Friday, excluding Public Holidays.
You can also make a formal request to access your personal information by emailing our Privacy Officer at .
Windana recognises our ethical and legal obligations as an organisation to ensure the confidentiality and privacy of information we collect. Windana is bound by laws including the Privacy Act 1988, the Victorian Privacy and Data Protection Act 2014 and the Victorian Health Records Act 2001, to protect client and staff information.
The Website Privacy Statement below explains what information is collected when you visit Windana’s website.
For information about how we handle personal information more generally, please refer to our Windana Privacy and Confidentiality Policy (opens in Prompt Documents).
Information we collect when you use Windana’s website
Web analytics data
We use Google Analytics to track your use of our website. This helps us improve our website to make sure it best meets the needs of visitors.
Google Analytics uses cookies and similar technologies to collect information about your use of our website to create reports about how the website is performing. Google Analytics can collect information including your internet protocol (IP) address, location, device type, operating system, website you came to us from and pages visited. To learn more about the types of data Google Analytics collects – and for general information for visitors of sites that use Google Analytics – visit Google’s ‘Safeguarding your data’ webpage.
You can choose to opt out of having your data collected by Google Analytics. One way to do this is by getting Google’s ‘Google Analytics Opt-Out Browser Add-on’.
We may also track how you use the internal search engine on our website. We collect your search keywords, the search results, and the pages you visited immediately after a search.
Web server logs
Whenever you attempt to access a page on Windana’s website, our web server receives information that it needs to deliver the page to you. This includes information about your computer, including its IP address. This information is temporarily kept in our server logs for the purpose of website maintenance and security.
If you do not want this information to be collected, you should not access Windana’s website. You may still find information about our services by calling Windana on 03 9529 7955.
Online services
We also collect information you choose to send to us via forms on website – including our General Enquiry Contact Us Form and Feedback Form, events and training registration, or when subscribing to receive newsletters.
We collect this information for the purpose of being able to understand your enquiry or request and respond to you as best we can. We will treat your information with respect at all times, following Windana’s Privacy and Confidentiality Policy and relevant laws.
If you choose not to provide us with the information we need to deliver services to you, for example not providing a valid email address or phone number on a General Enquiry form submission, we may not be able to respond to you. If you call us on 03 9529 7955 we will assist you to access our services another way wherever possible.
Links to third party webpages and services
Windana’s website includes links to pages and services provided by third parties. This includes links to crisis and support services, DirectLine, organisations Windana works with in various capacities, and organisations that provide information on alcohol and other drugs and other issues. Where you access links to webpages or services that are not at the windana.org.au domain, you will be leaving Windana’s website, and going to a web page controlled by a third party. Information collected on those third party webpages will be managed in accordance with the third party’s own privacy policies.
Our website also includes embedded videos hosted on YouTube, which may result in YouTube collecting personal information. Full details are available on Google’s ‘Understanding the basics of privacy on YouTube apps’ webpage.
Information we collect on social media
We use social media including Facebook, LinkedIn, Instagram and X to communicate with the public and with organisations in our sector and beyond. We may collect information posted on social media for the purpose of engaging with and understanding the views of the community. If you prefer not to communicate with us on social media, please contact us in another way.
Disclosure of information
We do not share information about individual website or social media users with any organisation or person outside Windana, except:
- Where the information was collected for a service that is delivered by a third party on our behalf. For example, if you sign up for our newsletter, we will share your email address with Mailchimp.
- For the purpose of an investigation into suspected unlawful activity involving our website (for example, hacking or online fraud).
Access and correction
You may request access to, or correction of, documents that contain your personal information which are in our possession. For information on how to make a request for access or correction, please contact us.
Contact us
For general information, you can contact Windana’s Reception by our General Enquiries Form, by calling 03 9529 7955, by emailing or by visiting 88 Alma Road, St Kilda Victoria. Reception is staffed from 9:00am to 4:30pm Monday to Friday, excluding Public Holidays.
You can also make a formal request to access your personal information by emailing our Privacy Officer at .
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Acknowledgement of Country
Windana acknowledges the Traditional Owners of Australia and we welcome all Aboriginal and Torres Strait Islander people to our service. Windana provides a safe and welcoming environment for everyone.
Windana is committed to providing inclusive and safe services for LGBTIQ+ communities, and is working towards becoming a Rainbow Tick accredited organisation.
© Windana 2023.
