Hello from Windana’s Care and Recovery team. On this page we’ll tell you about our service, and how you can get referred to us.

What is Care and Recovery Coordination?

Care and Recovery Coordination supports people with alcohol and other drug dependencies who are experiencing complex challenges. It creates a unique treatment plan that brings together different services from across the system – including alcohol and other drug, mental health, housing, legal and other services.

There is no cost for the Care and Recovery Coordination service.

Who are the staff?

At Windana we have a dedicated Care and Recovery Coordination team who are trained and experienced in supporting people facing all kinds of challenges.

We see clients face-to-face at our St Kilda Community Clinic building, through outreach (visiting the client) and remotely (via phone and video calls).

“Care and Recovery Coordination helps clients develop skills to prevent relapse, become educated around harm reduction and get motivated to initiate change and improve quality of life.” – A message from one of Windana’s Care and Recovery Coordination staff members.

How can Care and Recovery Coordination help me?

If you’re referred to the Care and Recovery Coordination service, we’ll work with you to set ongoing recovery goals. We will then work on a treatment plan that will help you meet these goals.

Your individual plan may include:

  • Referrals to withdrawal, rehabilitation, legal and family services
  • Referrals to doctors, counsellors and other healthcare specialists
  • Wellbeing therapies such as massage, acupuncture and naturopathy
  • Peer support
  • Involvement with your local community
  • Making helpful social connections with others 
  • Input from your family
  • Pre-care support while you wait for withdrawal or rehabilitation
  • Referrals to other programs and services
  • Advocacy.

Am I eligible for Care and Recovery Coordination?

You need a referral from your area’s alcohol and other drug Intake and Assessment service to be a Care and Recovery Coordination client. This service can help work out whether Care and Recovery Coordination is right for you.

People eligible for Care and Recovery Coordination have usually shown behaviours or conditions that are seen as high-risk and would be helped by short term intensive case management.

Where do I start?

Call DirectLine on 1800 888 236 (available 24/7), or visit www.directline.org.au. DirectLine will put you in touch with the local Intake and Assessment service that looks after the area you live in.

When you call your local Intake and Assessment service, they will get to know you better and help identify your individual treatment needs.

This is when you will get referred to the actual treatment programs or services. You can tell them that you wish to be referred to Windana’s Care and Recovery Coordination service.

If you’re already connected to an alcohol and other drug service, you can ask a worker there about Care and Recovery Coordination. They may be able to help you directly.

For more information, you can also call Windana Monday to Friday, 9am-5pm on 03 9529 7955.

If you need to talk to someone right now, DirectLine offers 24/7 crisis support on 1800 888 236.

More information

Click below to download a two-page leaflet about Windana’s Care and Recovery Coordination service. The leaflet includes the information on this page.

File size is approximately 854 KB.

Download a Windana Care and Recovery Coordination leaflet
Important to know:

Everyone has the right to play an active role in making decisions that affect them, and to receive the support they need to do so. If you feel you need an advocate now or for the future please go to the Office of the Public Advocate website.