• Windana and TaskForce central phone numbers will be staffed on weekdays (9.00am – 4.00pm) during the end-of-year holiday season, except for the public holidays.
  • Windana: 03 9529 7955
  • TaskForce: 03 9532 0811
• All TaskForce sites will be closed from Friday 22 December 2023 and will reopen on Tuesday 2 January 2024
• Community Services at 88 Alma Road – there will be no face-to-face (in-person and online) community services from Friday 22 December to Tuesday 2 January.

Please note that admissions and processing of referrals to our residential services (including Therapeutic Communities and adult/youth withdrawal services) will be limited from Monday 18 December to Monday 8 January.

Support any day of the year

It’s important to know that there are services available you can contact for free support over the phone (and often online) 24 hours a day, seven days a week. Below are a few 24-hour services, or you can visit the Department of Health website for a longer list of services available at different times of the day.

13 YARN
National crisis support line for Aboriginal and Torres Strait Islander people.
Call: 13 92 76
www.13yarn.org.au

Lifeline
Crisis support and suicide prevention services, so that nobody has to face their darkest moments alone.
Call: 13 11 14
Text: 0477 131 114
www.lifeline.org.au

DirectLine
Counselling, information and referral service for alcohol or drug-related issues.
Call: 1800 88 8236
www.directline.org.au

Kids Helpline
Telephone counselling service for people aged between 5 and 25.
Call: 1800 55 1800
www.kidshelpline.com.au

Family Drug Support
Support for people affected by a family member’s drug or alcohol use.
Call: 1300 36 8186
www.fds.org.au

Safe Steps
Specialist support services for anyone in Victoria who is experiencing or afraid of family violence.
Call: 1800 015 188
www.safesteps.org.au