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Hello from Windana’s Care and Recovery team. On this page we’ll tell you about our service, and how you can get referred to us.

Fast facts

  • Type of service: We help you get support for alcohol and other drugs, general health, housing, family, legal and other issues you may be facing
  • Location: For people who live in the Bayside, Frankston-Mornington Peninsula and South-Eastern Melbourne areas (other organisations look after other areas)
  • Cost: Free

What is Care and Recovery Coordination?

Care and Recovery Coordination helps people set goals and access the different kinds of services they need.

We work with you to build a treatment plan that has support for different areas of your life – including alcohol and other drugs, mental health, housing, the law, family and more.

Care and Recovery Coordination is free.

How can Care and Recovery Coordination help me?

The goal of Care and Recovery Coordination is to support people facing significant challenges with alcohol and other drugs to live safe, healthy and independent lives, maximising their opportunities for meaningful social and economic participation. 

If you’re referred to the Care and Recovery Coordination service, first we’ll work with you to set some goals.

Next, we’ll work together to make a treatment plan that will help you meet your goals.

“CRC helped me navigate my admission to detox and rehabilitation, CRC also supported with linkage to community and supporting with my legal issues, this program has changed my life” – A Care and Recovery Coordination Client

Your plan may include:

  • Referrals to other Windana services, such as detox (withdrawal), rehabilitation, and our Community Services
  • Referrals to services outside Windana, such as legal, housing and family services
  • Referrals for your health – to doctors, counsellors and other healthcare specialists
  • Natural therapies such as acupuncture, osteopathy and naturopathy
  • Involvement with your local community
  • Making helpful social connections with others
  • Input from your family (if you choose)
  • Support while you wait for detox or rehabilitation
  • Advocacy (making sure you’re treated fairly).

Eligibility: Is this for me?

In an Assessment (more on this below), someone will work with you to decide whether Care and Recovery Coordination is right for you.

Where do I start?

You need a referral from your area’s alcohol and other drug Intake and Assessment service to be a Care and Recovery Coordination client.

The first thing you can do is call DirectLine on 1800 888 236 (they are available 24 hours a day, seven days a week) or visit www.directline.org.au. DirectLine will put you in touch with the local Intake and Assessment service that looks after the area you live in. DirectLine also offers 24/7 crisis support.

You can also contact your local Intake and Assessment service directly if you prefer – head to this list and find the service for your area. 

When you speak to your local Intake and Assessment service, they will get to know you better and help identify your individual treatment needs.

This is when you will get referred to the actual treatment programs or services. You can tell them that you wish to be referred to Windana’s Care and Recovery Coordination service.

More information

Click below to download a two-page leaflet about Windana’s Care and Recovery Coordination service.

This leaflet includes the information on this page and can be printed at home or emailed.

Download the Care and Recovery Coordination leaflet

File size is approximately 1MB.

Important to know:

Everyone has the right to play an active role in making decisions that affect them, and to receive the support they need to do so. If you feel you need an advocate now or for the future please go to the Office of the Public Advocate website.

Last Updated on August 5, 2024

Care and Recovery Coordination

Hello from Windana’s Care and Recovery team. On this page we’ll tell you about our service, and how you can get referred to us..

Fast facts.

  • Type of service: We help you get support for alcohol and other drugs, general health, housing, family, legal and other issues you may be facing
  • Location: For people who live in the Bayside, Frankston-Mornington Peninsula and South-Eastern Melbourne areas (other organisations look after other areas)
  • Cost: Free

What is Care and Recovery Coordination?.

Care and Recovery Coordination helps people set goals and access the different kinds of services they need.

We work with you to build a treatment plan that has support for different areas of your life – including alcohol and other drugs, mental health, housing, the law, family and more.

Care and Recovery Coordination is free.

How can Care and Recovery Coordination help me?.

The goal of Care and Recovery Coordination is to support people facing significant challenges with alcohol and other drugs to live safe, healthy and independent lives, maximising their opportunities for meaningful social and economic participation. 

If you’re referred to the Care and Recovery Coordination service, first we’ll work with you to set some goals.

Next, we’ll work together to make a treatment plan that will help you meet your goals.

“CRC helped me navigate my admission to detox and rehabilitation, CRC also supported with linkage to community and supporting with my legal issues, this program has changed my life” – A Care and Recovery Coordination Client

Your plan may include:.

  • Referrals to other Windana services, such as detox (withdrawal), rehabilitation, and our Community Services
  • Referrals to services outside Windana, such as legal, housing and family services
  • Referrals for your health – to doctors, counsellors and other healthcare specialists
  • Natural therapies such as acupuncture, osteopathy and naturopathy
  • Involvement with your local community
  • Making helpful social connections with others
  • Input from your family (if you choose)
  • Support while you wait for detox or rehabilitation
  • Advocacy (making sure you’re treated fairly).

Eligibility: Is this for me?.

In an Assessment (more on this below), someone will work with you to decide whether Care and Recovery Coordination is right for you.

Where do I start?

You need a referral from your area’s alcohol and other drug Intake and Assessment service to be a Care and Recovery Coordination client.

The first thing you can do is call DirectLine on 1800 888 236 (they are available 24 hours a day, seven days a week) or visit www.directline.org.au. DirectLine will put you in touch with the local Intake and Assessment service that looks after the area you live in. DirectLine also offers 24/7 crisis support.

You can also contact your local Intake and Assessment service directly if you prefer – head to this list and find the service for your area. 

When you speak to your local Intake and Assessment service, they will get to know you better and help identify your individual treatment needs.

This is when you will get referred to the actual treatment programs or services. You can tell them that you wish to be referred to Windana’s Care and Recovery Coordination service.

More information.

Click below to download a two-page leaflet about Windana’s Care and Recovery Coordination service.

This leaflet includes the information on this page and can be printed at home or emailed..

Download the Care and Recovery Coordination leaflet.

File size is approximately 1MB..

Important to know:

Everyone has the right to play an active role in making decisions that affect them, and to receive the support they need to do so. If you feel you need an advocate now or for the future please go to the Office of the Public Advocate website.

.

Care and Recovery Coordination

Hello from Windana’s Care and Recovery team. On this page we’ll tell you about our service, and how you can get referred to us..

Fast facts.

  • Type of service:
    We help you get support for alcohol and other drugs, general health, housing, family, legal and other issues you may be facing
  • Location:
    For people who live in the Bayside and South-Eastern Melbourne areas (other organisations look after other areas)
  • Cost:
    Free

What is Care and Recovery Coordination?.

Care and Recovery Coordination helps people set goals and access the different kinds of services they need.

We work with you to build a treatment plan that has support for different areas of your life – including alcohol and other drugs, mental health, housing, the law, family and more.

Care and Recovery Coordination is free.

How can Care and Recovery Coordination help me?.

If you’re referred to the Care and Recovery Coordination service, first we’ll work with you to set some goals.

Next, we’ll work together to make a treatment plan that will help you meet your goals.

Your plan may include:.

  • Referrals to other Windana services, such as detox (withdrawal) and rehabilitation
  • Referrals to services outside Windana, such as legal, housing and family services
  • Referrals for your health – to doctors, counsellors and other healthcare specialists
  • Natural therapies such as massage, acupuncture and naturopathy
  • Peer support
  • Involvement with your local community
  • Making helpful social connections with others
  • Input from your family (if you choose)
  • Support while you wait for detox or rehabilitation
  • Advocacy (making sure you’re treated fairly).

Eligibility: Is this for me?.

In an Assessment (more on this below), someone will work with you to decide whether Care and Recovery Coordination is right for you.

Where do I start?

You need a referral from your area’s alcohol and other drug Intake and Assessment service to be a Care and Recovery Coordination client.

The first thing you can do is call DirectLine on 1800 888 236 (they are available 24 hours a day, seven days a week) or visit www.directline.org.au. DirectLine will put you in touch with the local Intake and Assessment service that looks after the area you live in. DirectLine also offers 24/7 crisis support.

You can also contact your local Intake and Assessment service directly if you prefer – head to this list and find the service for your area. 

When you speak to your local Intake and Assessment service, they will get to know you better and help identify your individual treatment needs.

This is when you will get referred to the actual treatment programs or services. You can tell them that you wish to be referred to Windana’s Care and Recovery Coordination service.

More information.

Click below to download a two-page leaflet about Windana’s Care and Recovery Coordination service.

This leaflet includes the information on this page and can be printed at home or emailed..

Download a Windana Care and Recovery Coordination leaflet.

File size is approximately 854 KB..

Important to know:

Everyone has the right to play an active role in making decisions that affect them, and to receive the support they need to do so. If you feel you need an advocate now or for the future please go to the Office of the Public Advocate website.

.

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Windana acknowledges the Traditional Owners of Australia and we welcome all Aboriginal and Torres Strait Islander people to our service.

Windana is committed to providing inclusive and safe services for LGBTIQ+ communities, and is working towards becoming a Rainbow Tick accredited organisation.